What Our Clients Say

 
 
 
 
  EXCELLENT  
  
 Based on 69 reviews 
 
 
  
 
 
 
 
 
 
 
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Erica Bowe 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Alicia was a fabulous partner in helping us buy our property in August 2026. I was having trouble with another mortgage “broker” when I called her on a Saturday afternoon, and not only did she answer the phone, but listened to exactly what we needed and we were off from there. She was always so quick to respond to anything during the process and was diligently on top of all the logistics the entire time to make sure things went smoothly. I so appreciated Alicia and would recommend her to anyone.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Kelly Frommer 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
We had the best experience closing with Alicia and the team. They took care of absolutely everything and made it so easy for us. Thank you!!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 glen troup 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
I have worked with Alicia at merit mortgage on 3 refi's over the years. Always very professional and works with you to fulfill your goals on refi. Merit Mortgage is a team I can always trust and will always look to them first on any future mortgage loan needs!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Karen White 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
We recommend Merit Mortgage Group for your home buying needs. The staff was great helping us through all the the steps we needed to do. Felt like family helping us.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Favian Munoz 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Alicia and her team were awesome, they made whole process go by easy and fast, I will definitely work with them again in the future!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Maritza Garriga 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
I’ve had a good experience every time I work with Merrit mortgage group. They are timely, resourceful, very responsive. They work well with real estate agents, title companies… They make the process very smooth. @Your realtor mom was highly impressed  with Alicia Medford.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Timothy Spies 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Alicia and the Merit Mortgage team did a fantastic job in guiding us through the process and securing our loan for new home construction.  Very professional, Very helpful, Highly recommend.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 S Atwood 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
I cannot recommend Merit Mortgage enough! I had the pleasure of working with Alicia and Kara, and they were both absolutely amazing throughout the entire process. From the very beginning, Alicia stood out because she was always available to answer my questions — even after hours. When I first contacted her, I had just gone through a very frustrating experience with another lender that was unresponsive to calls and emails.

Alicia took the time to answer every question I had and even told me she would help me whether or not she earned my business. She actually encouraged me to take the information she provided back to the previous lender to see if they could improve the situation. That level of honesty and professionalism immediately earned my trust.

It quickly became clear that the other company was not the right fit, and switching to Merit Mortgage was the best decision I could have made. Alicia and Kara made the entire process seamless and stress-free. They were always quick to respond, kept me informed every step of the way, and truly cared about helping me achieve my goal.

Thanks to them, I now have the funds needed to renovate the home my dad left me when he passed away last year. This means more to me than I can put into words, and I will always be grateful for their kindness, dedication, and hard work. Thank you both for making it happen!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Jamey Menser 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Alicia and her team were great to work with. Overall great experience!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Jeff Strange 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Alicia and Kara were amazing with managing the whole loan process.  They never stopped working for us until the closing.  I highly recommend.